About The Client: Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
The TM Technical Training Support Assoc shall be responsible for taking business customer servicing calls and providing technical support for Treasury Management products.
This role is escalated customer support and is considered a Tier 2, advanced technical support for complex problems, support role.
Essential Job Functions:
Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.
Provides service and product support to the Treasury Management segment via phone and email.
Responsible for identifying, researching, analyzing and resolving complex problems where multiple non-standard solutions are available.
Prioritizes service issues and ensures they are completed as first call resolution via a recognized / accepted resolution by the customers.
Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.
Perform tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, etc.) and reporting potential fraud or suspicious activity.
Qualifications:
Experience: 5 + yrs
Basic Qualifications:
Basic computer and Microsoft Excel knowledge
Excellent spoken and written communication skills
Ability to learn/teach basic and complex processes
Willingness to work in a call center environment
Preferred Qualifications:
Previous call center experience of 1 year or more
Financial Industry experience and, or
Experience with Treasury Management products & services, specifically, Online Banking, ACH, Wire, Remote Deposit Capture, Business Security products like ACH and Check Positive Pay
Shift Timings: 6:30 PM - 3:30 AM (US EST hours)
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India - VARITE.
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Experience Level Bonus Referral:0-2 yearsINR 5,0002-6 yearsINR 7,5006+ yearsINR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
