About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
- Efficiently and promptly, plans and standardizes ways to minimize the impact of change and incidents on business operations.
- Responsible for implementing all IP configuration changes on the Customer network and incidents if agreed.
- Manage customer network integration and provide expertise to implement hybrid and customized networks for the company.
- To deliver outstanding customer experience via on-time, right first time implementation of customer RFCs.
- Maintain a high quality of output and ensure completion of tasks to a target of zero errors.
- Participate in Low Level Design calls with Technical Design Consultants and propose changes for Network Design Implementation and Integration.
- Knowledge of WAN, MLAN, WLAN, SDx, Optimization and Scripting (Automation).
- Knowledge of New Technologies ISE, PRIME, DNA-C.
- Participate in Technical escalation management.
- Lead/drive Technical SPOC for L1-L2 teams, Escalation point of contact for the internal level 1 and 2 support team.
- Perform Quarterly/Half yearly technical audit for the designated customer network.
- Manage level3 incidents and lead technical discussions with customer and internal stakeholders.
- Deliver customer specific or new technology trainings to the team/cross functional teams.
- Documentation of change performed in customer network.
- Perform weekly/monthly security audits
- Build final config and perform SAT/CAT for customers.
- Level-3 entity for chronic incidents and major escalations.
- Participate in monthly customer meetings coordinated by the CSM as extended team.
- Support 24*7 and also support Out of office hours change requests / Planned Works from internal & external customers .
- Compliance of Orange process and Support in Databases and tool updating during BAU and migration Projects .
- Managing & communicating change based on creative / innovative thinking driven by changing customer / business requirements.
- Ability to work under pressure, dealing with multiple tasks.
- Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions.
- Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
- Project manages bulk & complex migrations using standard process and procedures CMRM.
- Measure Change Management efficiency quality and throughput and ensure the team's performance meets or exceeds the set KPIs.
- Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to standards.
About You
Educational Qualifications
- Engineering Degree/Equivalent in Telecommunications field, preferred
Relevant Experience
- Min. 8-12 years experience in core enterprise network and MPLS VPN.
CCNA, CCNP, CCIE, JNCIA, SD-WAN, Riverbed, Cisco Wireless LAN
Desired skills/knowledge Minimum 8 to 12 years of experience.
Area Of Expertise
- Cisco & Juniper routing & switching, Nexus, Wireless LAN
- Data Center Technology: ACI, DNA-C (SDA)
- SD-WAN Cisco Viptela, Cisco Meraki, Fortinet, Versa, Prisma
Core experience implementing network (MLAN, WLAN, Riverbed, MPLS VPN, QOS, Routing Protocols, SDWAN).
Basic knowledge Ansible/Python Scripting, Linux will be preferred.
Good knowledge of industry standards and compliance requirements.
Skills
What we offer Only your skills matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
