TM-Business Ops(Thane)

Job Purpose

The role is required to ensure enhanced customer satisfaction levels on retail new business issuance front, by ensuring effective co-ordination & liaison with various internal departments to resolve day to day issues and queries of the branches so as to facilitate policy issuance with adherence to SOP

Job Context & Major Challenges

Job Context / Job Challenges

• A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1
• ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products.
• ABHICL's vision has always been digital. The company has been successful in adopting paper-less approach right from identifying to on-boarding to delivering seamless experience of its customers & employees.
• Co-operation from stakeholders in timely execution of Risk Actionable & Internal audit (including sharing of data requirement to management response for closure of audit report)
  
  

Key Challenges for the role

• Monitor and work closely with Data Entry vendors to ensure their productivity and accuracy standards are delivery as per the set standards/timelines.
• Manage the processing of applications as per the channel and catering to the customization requirements, applying knowledge of fundamentals & technical know-how.
  
  

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)

KRA1 Ensure issuance of assigned new policies within TAT, meeting servicing needs, Accuracy and Customer Satisfaction

• Close all transactions to ensure issuance within given TAT
• Identify outlier & highlight to the manager.
• Execute assigned projects as per defined schedule & milestones & provide inputs
  
  

KRA2 Assist in Launch of New Plans

• Active involvement with Internal stakeholders with regards to launch of new products
• Ensure implementation of the new products / plan are within the set timelines
  
  

KRA3 System Development

• Implement system development and process improvement
• Ensure prompt follow-up with the IT teams for completion of projects
• Ensure closure of production issues
  
  

KRA4 MIS, Reporting and Documentation

• Ensuring all internal and external client related MIS and reports are submitted as per the defined SLA
• Responsible for reconciliation of accounts and invoices.