TL/TM/SDM

Key Responsibilities:

• Lead a team of Associates/SMEs handling PL, CL, and EB processes including New Business, Renewals, Servicing, Endorsements, Certificates, Billing, and Carrier Coordination.
• Monitor daily workflow allocation, queue management, operational dashboards, and WFM inputs.
• Ensure adherence to compliance standards, licensing requirements, QA, and audit guidelines.
• Conduct root cause analysis (RCA) for quality issues and implement continuous improvement initiatives.
• Provide performance coaching, conduct monthly reviews, and manage team skill development.
• Coordinate with PMO, WFM, Training, QA, and Tech teams during transition and steady-state operations.