We are looking for a highly technical, AI-savvy TikTok Shop Operations Manager to take full ownership of the execution and day-to-day management of our TikTok Shop presence. You will be the engine behind our growth, responsible for everything from technical SEO and high-level design to logistics and TikTok ad performance.
This is a high-visibility role reporting directly to the Head of Growth. You will receive direct mentorship while enjoying total autonomy over the execution of our TikTok strategy.
Key Responsibilities
- Shop Optimization & Design: Execute end-to-end product listings using SEO-rich titles and descriptions. Use Canva to design high-converting storefront banners and product imagery.
- GMV Ads Management: Assist in the setup and monitoring of TikTok Shop Ads focused on driving GMV, ensuring efficient spend and high ROAS.
- Logistics & Order Management: Oversee the technical setup of shipping templates, manage daily order flows, and ensure the logistics chain is running smoothly to prevent shipping delays.
- Account Health & Reviews: Monitor Seller Performance Score (SPS) and ratings daily. Actively manage customer reviews and feedback to maintain a top-tier brand reputation.
- Campaign Execution: Manually enter and manage promotions, vouchers, and flash sales. Work closely with TikTok AMs to secure spots in platform-wide campaigns.
- AI Integration: Leverage AI tools to personalize content at scale, automate keyword research, and optimize store operations.
Technical Requirements
- Platform Mastery: High level knowledge of TikTok Seller Center and the mechanics of TikTok's search and discoverability algorithms.
- Design Skills: Proficient in Canva for quick, high-quality visual assets and shop decorations.
- Operational Grit: Experience in order management and logistics setup (shipping rules, warehouse mapping, and fulfillment tracking).
- Ad Strategy: Understanding of how to run and optimize TikTok Shop Ads to drive GMV.
- AI Fluent: Demonstrated ability to use AI tools to enhance copywriting, personalization, and productivity.
Who You Are
- Highly organized and execution-focused, with strong attention to detail
- Comfortable managing many moving pieces in a fast-paced, high-growth environment
- Collaborative and communicative — you work well across teams and with external partners
- Data-driven and motivated by measurable results
Skills & Qualifications
· 5-7 years of experience in social commerce or e-commerce platform management
· TikTok Shop experience (brand, marketplace, or agency side) strongly preferred
- Experience in CPG, wellness, or beauty is a plus
- Analytical mindset with the ability to interpret performance data and translate insights into action
- Excellent written and verbal communication skills
- Proficiency with tracking tools, spreadsheets, and performance reporting
How to Apply
Please include a brief note on your experience with TikTok Seller Center, how you use AI in your daily workflow, and your familiarity with managing shop logistics.
