Role & Responsibilities
- Performing inbound calling with best customer service experience to new and existing wireline residential customers offering telecommunications products and services.
- Building customer relationships by uncovering their stories, getting to know their needs and
recommending product selections they feel good about
- Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.
- Simultaneously navigating through multiple systems and tools while interacting with customers.
- Processing customers orders and ensuring its accuracy and completion.
- Participating in continuous training sessions and sharing best practices.
Preferred Candidate Profile
- Educational Qualification : 10 + 2, Any Graduate, Post Graduate
- International BPO Experience required In customer service + upselling domain.
- Work Experience: Minimum 1 Year experience in Inbound sales/Cross Sales (International BPO Only)
- Excellent communication in English.
- Comfortable with graveyard shifts.
Perks And Benefits
- Salary: Upto 4.75 LPA.
- Medicare Benefits
- Both side cab facilities.
