As part of the MS Nutanix support team, you'll play a crucial role in providing services to global HPE customers. You'll need strong administrative, operational, and management skills in Nutanix, coupled with a keen customer focus, cultural sensitivity, and the ability to learn and adapt quickly.
Eligibility & Qualifications:
- Bachelor's degree in Engineering (or Equivalent).
- Minimum 5 years of relevant experience in an Enterprise Managed Service environment.
- Certification on the latest track like NCP-MCI, VMware VCP, ITIL is an added advantage.
- Flexible to work in a 24/7 support environment.
- Minimum level should be INT if applying as part of Internal Job Posting.
Technical Skills:
- Admin, Operate and Manage Nutanix hyper-converged infrastructure.
- Experience in configuring Nutanix Hardware and Software components.
- Experience in configuring Nutanix server, storage and networking.
- Experience in Nutanix command line interface.
- Experience in integrating Nutanix with Backup and Disaster recovery solutions.
- Experience in monitoring Nutanix infrastructure and optimizing.
- Maintain Nutanix infrastructure documents (HLD, LLD).
- Experience in Nutanix Performance Monitoring and Performance Chart.
- Experience in VMware vSphere products.
- Basic understanding of DHCP, DNS and Active Directory.
- Basic knowledge of Linux Operating Systems.
- Basic knowledge of Physical Network and Storage technologies.
Key Responsibilities:
- Resolve customer issues via telephone, email, or remote sessions.
- Identify and escalate issues in a timely manner to vendor according to process guidelines.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
- Maintain quality on case documentation, SLA timeframes and operational metrics.
- Performs within the Productivity Measure of the team (scorecard).
- Handle Problem Management, Post Incident Reviews and RCA.
Non-Technical Skills:
- Excellent written and verbal communication skills.
- Commitment to deliver high quality product and solution support.
- Must achieve excellent customer satisfaction.
- Take ownership and work with high productivity and efficiency.
- Support other team members and seek their advice to make decisions on complex issues.
For Internal Job Movement:
- Approval of the employee's current manager is required.
- Employees are expected to notify their manager prior to an interview.
- Employees in Performance Improvement Plan are not eligible to apply.
