Tier-1 Support Specialist

WHAT YOU'LL BE DOING

• Handle calls and chats with inquiries related to products and services offered.
• Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
• Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
• Gather all required information while working on customer's reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
• Basic knowledge about different troubleshooting ideas about Computer.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

WHAT WE EXPECT YOU TO HAVE

• Be Flexible in working hours which is a must.
• Have basic computer knowledge and ability to troubleshoot different situations.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
• Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year's age along with Excellent Oral & Written Communication skills can apply.