Ticketing / Reservation staff

Company Description SkyBook Global™ is a specialized Travel BPO company focused on delivering innovative outsourcing and consulting services for the travel and tourism industry. The company supports travel businesses worldwide with services such as travel accounting, travel call centers, travel audit, and travel operations. SkyBook Global™ also provides customer support tailored to travel companies, helping them improve service quality and operational efficiency. In addition, the organization offers digital marketing and web development solutions designed specifically for travel brands.

Role Description

We are looking for a motivated and experienced Ticketing & Reservation Staff member to handle flight reservations, ticketing, booking-related queries, and customer support. The candidate should have hands-on knowledge of GDS systems, particularly Amadeus, and be able to handle bookings accurately and efficiently.

Key Responsibilities

• Handle flight ticket reservations, bookings, cancellations, reissues, and refunds.
• Assist customers with flight schedules, fares, availability, and booking-related queries.
• Perform ticketing and reservation activities using GDS systems, especially Amadeus.
• Handle fare checking and provide suitable flight options to customers.
• Manage PNR creation, ticket issuance, amendments, and other booking-related activities.
• Coordinate with airlines and other travel partners when required.
• Maintain accurate booking and customer records.
• Provide timely and professional customer support.
• Handle booking issues and resolve customer queries effectively.
• Follow company procedures and airline policies related to ticketing and reservations.

Requirements

• Minimum 1 year of experience in ticketing and reservation.
• Strong knowledge of GDS systems and Amadeus is required.
• Good knowledge of airline ticketing and reservation procedures.
• Good understanding of fares, PNRs, ticketing, reissue, cancellation, and refund procedures.
• Good communication and customer-handling skills.
• Attention to detail and accuracy in handling bookings.
• Ability to work independently and manage multiple bookings/tasks.
• Candidates with immediate joining availability are preferred.