Ticketing Manager

Karo Trip

Mumbai, Maharashtra, India (On-site)

Job Title: Ticketing Manager (Corporate & Airline Relations)

Location: Malad, Mumbai

Job Type: Full-time

Company Overview

Karo Trip is a premier travel management company dedicated to delivering seamless, technology-driven travel solutions for our diverse clientele. With a focus on innovation and excellence, we bridge the gap between traditional travel expertise and modern digital infrastructure. Our team thrives in a fast-paced, collaborative environment where every member plays a vital role in redefining the travel experience through cutting-edge API integrations and strategic partnerships.

Role Overview

We are seeking a strategic and technical Ticketing Manager to lead our air ticketing operations. You will be responsible for the end-to-end lifecycle of air travel, from negotiating airline contracts to overseeing complex corporate and series fare distribution. This role requires a blend of deep industry knowledge in fare construction and a forward-looking approach to API and NDC (New Distribution Capability) integrations.

Key Responsibilities

• Airline Contracting & Relations: Lead negotiations with domestic and international carriers to secure favourable group airfares, tactical incentives, and corporate rates.
• Fare Management: Oversee the implementation of Corporate Fares and Series Fares (fixed departures), ensuring optimal seat allotment and tariff updates.
• Technical Distribution: Drive NDC adoption and API integration projects to enhance product connectivity and real-time inventory access.
• Operations & Ticketing: Manage the full ticketing lifecycle, including complex PNR creation, automated re-issuance, refunds, and cancellation processes.
• Quality Control: Monitor Agent Debit Memos (ADMs) and Billing and Settlement Plan (BSP) reconciliation to mitigate financial risks.
• Team Leadership: Mentor a high-performing team on advanced GDS techniques, fare code decoding, and industry-standard SOPs.

Required Skills & Experience

• Experience: 5–10 years in airline ticketing or Corporate/MICE operations, with at least 3 years in a leadership role.
• GDS Expertise: Expert-level proficiency in Amadeus, Sabre, or Galileo for complex international itineraries.
• Fare Knowledge: In-depth mastery of IATA fare construction, Passenger Type Codes (PTC), and global pricing units (NUC/IROE).
• API/NDC: Familiarity with XML/API structures and New Distribution Capability (NDC) standards for modern airline retail.
• Negotiation: Proven track record of managing supplier relationships and securing airline incentive contracts.
• Certification: IATA Advanced Fares & Ticketing or equivalent certification is highly preferred.

What We Offer

Competitive salary and performance-based bonuses

Health insurance and benefits.

Opportunities for career growth in a fast-paced travel firm.

How to Apply

Please submit your updated resume and a brief cover letter through LinkedIn, or send it directly to [Confidential Information] with the subject line Application: Ticketing Manager - Corporate & MICE Travel Ops.