Job Description

Company: WIZFAIR

JOB LOCATION : GURUGRAM

Position: Ticketing Executive

Level: Junior Level

Salary: Up to 40,000 CTC

Job Summary

WIZFAIR is looking for a Ticketing Executive with 11.5 years of relevant experience in airline ticketing and customer/voice support.

This is a blended role , with approximately 50% voice support responsibilities , so candidates must have prior experience handling customers through voice processes along with hands-on ticketing exposure.

Key Responsibilities

Ticketing Travel Operations

Handle domestic/international flight ticketing and related customer requests.
Make new bookings, modifications, cancellations, and reissues as required.
Check flight availability, fares, schedules, and applicable airline rules.
Assist customers with ticketing-related queries and provide accurate information.
Ensure timely and accurate completion of ticketing transactions.

Voice Support

Handle customer queries and requests through inbound/outbound voice support.
Provide professional and effective customer service over calls.
Resolve booking, cancellation, modification, and travel-related queries.
Maintain a high level of customer satisfaction and follow the defined service processes.

GDS Operations

Hands-on experience with at least one GDS platform is mandatory.
Candidates should have practical experience with any one of the following:

Amadeus
Sabre
Galileo

Candidate Requirements

11.5 years of relevant ticketing experience .
Prior voice process/customer support experience is mandatory .
Hands-on experience in at least one GDS platform Amadeus, Sabre, or Galileo .
Good knowledge of airline ticketing processes.
Good verbal and written communication skills.
Customer-oriented approach with strong problem-solving abilities.
Comfortable working in a blended ticketing + voice support role.
Candidates with significantly higher experience may not be suitable, as this is a junior-level position .

Key Skills

Airline Ticketing
GDS
Amadeus / Sabre / Galileo
Voice Process
Customer Support
Booking Reservation
Cancellation Reissue
Fare Flight Knowledge
Customer Handling
Communication Skills

Compensation

CTC: Up to 40,000

Preferred Profile

Candidates who closely match the following profile will be preferred:

11.5 years of ticketing experience + prior voice process experience + hands-on GDS exposure (Amadeus/Sabre/Galileo).

Note: Please share profiles that closely match the above criteria and are suitable for a junior-level blended Ticketing Voice Support position .

CONTACT HR MANISHA AT 8112460988

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