Position: Ticketing & Passenger Service Agent Company Overview: Bluespirit is a leading airport company located in Trichy, Tamil Nadu, India. We specialize in providing exceptional customer service and ensuring a smooth travel experience for our passengers. We are dedicated to creating a positive and welcoming environment for both our employees and customers. Job Description: We are currently seeking a highly motivated and customer-oriented individual to join our team as a Ticketing & Passenger Service Agent. In this role, you will be responsible for providing efficient and friendly service to our passengers, assisting with ticketing and check-in processes, and ensuring a seamless travel experience for all customers. Key Responsibilities:
- Greet and assist passengers with ticketing, check-in, and boarding processes
- Handle ticket sales, changes, and cancellations in compliance with company policies and procedures
- Provide accurate information and answer any inquiries related to flight schedules, fares, and general airport information
- Assist passengers with baggage check-in and ensure proper handling and transport of luggage
- Coordinate with other departments to ensure timely and smooth boarding of passengers
- Handle any customer complaints or issues in a professional and timely manner
- Maintain a clean and organized work area, including ticket counters and boarding gates
- Adhere to all safety and security procedures at all times
- Keep up to date with any changes in airline policies and procedures
- Assist with any other tasks as assigned by the supervisor or manager Qualifications:
- High School Diploma or equivalent
- Previous experience in customer service, preferably in the airline industry
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Attention to detail and strong problem-solving skills
- Knowledge of computer systems and ability to learn new software quickly
- Willingness to work flexible hours, including weekends and holidays
- Must be able to pass a background check and obtain necessary security clearances If you have a passion for providing exceptional customer service and enjoy working in a dynamic and fast-paced environment, then we want to hear from you! Join our team at Bluespirit and be a part of creating a positive and memorable travel experience for our passengers.
