Role Description
- Its a popular perception that if you have experience in Trade Finance Operations, you are never out of job. We handle multiple products like Letter of Credit, Collections, Bank Guarantees etc. Depending on your appetite to learn, you will get enough opportunities to learn multiple products/processes. The learning never ends in Trade Finance Operations. Our subject matter experts will ensure that you get the necessary training on the products and processes
Your key responsibilities
- Day to day management of Process Service Delivery
- Serve as Internal/external escalation point
- Serve as technical operational expert for queries from clients/team members etc.
- Monitoring and controlling workflows
- Spearhead various process improvement initiatives
- Ensuring closure of tasks within prescribed SLAs
- Identifying operational risks proactively and mitigating appropriately.
- Offering guidance with individual and team challenges
- Effective Multitasking
- Effective Delegation to direct reports
- Ensure structured upward & downward communication
- Assist with recruitment and training process
- Supervise and manage development of team members
- Drive projects and efficiency initiatives
- Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc).
- Work very closely with the process owners/stakeholders and other internal clients for overall growth of the banks business
Your skills and experience
- Possesses adequate understanding of Trade related rules and guidelines as commissioned by ICC (ICC/UCP/URC etc)
- Good understanding of legal, credit and operational risks in handling of Trade product/services
- Good communication skills (oral and written)
- Flexible to work in late night shifts.
- CDCS Certification is an added advantage.
