Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
We are seeking a Test Strategist / Test Lead to manage and mentor a team of QA engineers (Automation + Functional) supporting enterprise applications. The role involves defining test strategy, ensuring high automation coverage, improving release quality, and driving continuous improvement across UI, API, and integration layers. A background in Travel Management Company (TMC) environments or Travel Technology platforms is highly desirable.
What You'll Do
Test Strategy & Planning
- Define overall test strategy across functional, UI automation, API automation, regression, and integration testing.
- Develop release-level test plans and quality gates.
- Define entry/exit criteria and automation roadmap.
- Ensure alignment with Agile/Scrum methodology.
Team Leadership (5-Member QA Team)
- Manage and mentor a team of 5 QA engineers.
- Allocate tasks across automation and functional testing.
- Review test cases, automation scripts, and defect reports.
- Conduct performance reviews and provide technical guidance.
- Drive skill development in automation and domain expertise.
Automation Governance
- Oversee Selenium automation framework health.
- Improve automation coverage and reduce manual regression.
- Ensure REST API automation coverage.
- Integrate automation suites into CI/CD pipelines.
- Reduce flaky tests and improve test stability.
Functional & Domain Oversight
- Ensure complete test coverage for complex workflows and integration flows.
- Support SIT, UAT, and production validation.
- Maintain strong requirement-to-test traceability (RTM).
Defect & Risk Management
- Lead defect triage meetings.
- Analyze defect trends and identify systemic issues.
- Ensure minimal production defect leakage.
- Define risk mitigation strategies for high-impact releases.
Stakeholder Communication
- Act as primary QA point of contact for Product, BA, and Engineering teams.
- Provide quality metrics and dashboard reporting.
- Present automation progress and release readiness.
- Collaborate with DevOps for CI/CD optimization.
TMC / Travel Domain Advantage
- Experience in Travel Management Company (TMC) environments.
- Understanding of booking lifecycle platforms and mid-office/back-office systems.
- Knowledge of ticketing, exchanges, refunds workflows.
- Experience with reconciliation and financial validations.
- Familiarity with GDS integrations (Amadeus, Sabre, Travelport).
What We're Looking For
Automation & Technical
- Strong knowledge of Selenium WebDriver.
- REST API automation experience (REST Assured preferred).
- Framework design experience.
- CI/CD integration (Jenkins / Azure DevOps).
- SQL for backend validation.
- Experience with JIRA & Confluence.
Leadership & Soft Skills
- 24 years experience leading QA teams.
- Strong planning and coordination ability.
- Excellent stakeholder communication.
- Ability to manage parallel releases.
- Risk identification and mitigation mindset.
Experience Requirements
- 812 years total QA experience.
- 4+ years of hands-on automation experience.
- 2+ years leading or mentoring QA teams.
- Experience in enterprise or product-based environments.
- TMC / Travel domain experience preferred.
- Must be willing and able to work in 2nd shifts (3:00 PM IST to 12:00 AM IST) and occasional weekends as required.
- Must be willing to work from the Bangalore office location minimum 3 days in a week.
Success Metrics
- Increased automation coverage (%).
- Reduced regression cycle time.
- Low production defect leakage.
- On-time release readiness.
- Improved team productivity.
- Stable CI/CD test execution.
Location
Bangalore, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don't meet every requirement If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about checking every box; please apply anyway. You may be exactly the person we're looking for!
