Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
Proven, successful track record of managing shared IT service development and/ or IT Testing Services
Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
Strong attention to details, excellent analytical and problem solving skills
Experience in managing multiple external testing service providers
Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.
Bachelor's Degree or Master's degree in computer engineering or related field
Proven working experience in test delivery or equivalent role with at least 10 years relevant experience in large and complex organizations preferably in Private Banking domain.
Responsibilities:
Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing across the Finance program
Works with the testing service providers and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers artefacts for the testing service delivery
Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
Engages with various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks objectives and demand
Act as the first point of escalation for any issues raised by stakeholders, testing service providers
Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
Participate and contribute in forums, as required, to drive testing transformation and innovation
Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team
