Test Manager

Job description

Please find the below JD and Interview Link for the same

Global Delivery Oversight: Manage and oversee the delivery of testing services for insurance clients across multiple countries. Ensure that testing services are aligned with both global and regional client objectives while maintaining high-quality standards.

Insurance Domain Expertise: Provide deep insights and leadership within the insurance sector, understanding core workflows such as policy administration, underwriting, claims management, and day-end processing to ensure that testing efforts align with client business needs.

Client Relationship Management: Serve as the primary contact for key insurance clients, ensuring customer satisfaction, managing expectations, and maintaining long-term relationships. Focus on delivering value while understanding evolving needs within the insurance space.

Cross-Functional Team Leadership: Lead, mentor, and manage cross-functional teams, including QA managers, automation specialists, and test engineers. Ensure effective coordination and communication across geographically dispersed teams.

Operational Excellence in Managed Services: Implement and continuously improve testing frameworks and service models for managed testing services, ensuring adherence to SLAs, KPIs, and client-specific business requirements, particularly in the insurance domain.

Resource Optimization: Optimize resource allocation across multiple countries, leveraging local talent effectively while maintaining cost efficiencies and ensuring the alignment of team capabilities with client demands.

Quality Assurance Strategy: Develop and execute comprehensive QA strategies, leveraging deep knowledge of insurance systems and processes to drive best practices in testing policy administration systems, claims platforms, underwriting systems, and other insurance-related technologies.

Stakeholder Communication: Engage with senior stakeholders, including business and IT teams, ensuring clear communication of progress, risks, and mitigation strategies related to testing.