TEST MANAGER - Quality Engineering

Job Description - Test Manager

• Role Overview

We are seeking an experienced Test Manager to lead end-to-end Quality Engineering for our Digital healthcare platform. The role demands ownership of quality across multiple integrated systems including FHIR-based EHR, PMS, Patient Portal, Diagnostics, Knowledge platform, and mobile applications.

The Test Manager will be responsible for driving quality strategy, implementing robust QA practices, ensuring production stability, and establishing measurable quality outcomes in a highly integrated healthcare ecosystem.

Key Responsibilities

1. Quality Strategy & Governance

• Define and implement a comprehensive QA/QE strategy aligned to platform goals
• Establish quality gates across SDLC phases (Requirements UAT Production)
• Drive shift-left and shift-right testing practices

• Own test governance, reporting cadence, and stakeholder communication

  2. Test Planning & Execution

• Develop integrated test strategies across:
  • Web (all LOBs)
  • Mobile apps (Android & IoS)
  • APIs & integrations (FHIR, CRM, LIMS, PMS)
• Ensure end-to-end testing coverage across patient journeys

• Oversee functional, regression, integration, and UAT support

  3. Automation & Tools

• Drive test automation strategy (UI, API, regression)
• Identify and implement automation frameworks and tools
• Improve test coverage and reduce manual regression effort

• Enable CI/CD-integrated testing

  4. Quality Metrics & Reporting

• Define and track key quality metrics:
  • Defect Leakage / Escape Rate
  • Defect Density & Severity Index
  • Change-related incidents
  • Test coverage & automation %
  • MTTR / MTTF
• Build dashboard-driven reporting (Power BI / equivalent)

• Present quality insights in leadership forums (QBRs, reviews)

  5. Production Quality & Stability

• Partner with engineering teams to:
  • Reduce P1/P2 incidents
  • Improve platform stability (Apache, CMS, DB layers)
• Drive RCA rigor and preventive actions

• Enable predictive quality practices (proactive monitoring insights)

  6. Integration & Interoperability Testing

• Ensure validation of:
  • FHIR-based integrations (EHR, Patient Portal)
  • CRM (LeadSquared), LIMS, PMS integrations
• Validate data integrity, interoperability standards, and API contracts

• Support ABDM-aligned compliance validation where applicable

  7. Stakeholder Management

• Collaborate with:
  • Product, Engineering, UX, DevOps, Architecture teams
  • Business stakeholders for UAT alignment
• Act as the single point of ownership for quality across tracks

• Provide clear, non-defensive communication on quality risks and status

  8. Team Leadership

• Build and manage a high-performing QA team
• Drive capability building (automation, healthcare domain, tools)

• Establish ownership culture and accountability within QA

  Must-Have Skills & Experience

• 15+ years in QA / Testing / Quality Engineering
• Strong experience in Test Management for large digital platforms
• Proven track record in end-to-end quality ownership
• Hands-on experience in:
  • API testing (Postman, RestAssured, etc.)
  • Automation frameworks (Selenium, Cypress, etc.)
  • Test management tools (JIRA, Zephyr, TestRail)
• Experience in Agile / DevOps environments
• Strong understanding of quality metrics and reporting frameworks
• Good-to-Have (Highly Preferred)
• Experience in Healthcare / HealthTech platforms
• Exposure to:
  • FHIR standards & interoperability
  • ABDM ecosystem
• Knowledge of performance testing (JMeter, Gatling)
• Familiarity with AI-driven testing / test optimization tools

• Experience with mobile app testing (Android)

  Leadership Expectations

• Ability to connect the dots across multiple systems and workflows
• Move beyond theoretical QA to practical, execution-driven quality ownership
• Proactively identify risks, gaps, and improvement areas
• Drive continuous improvement in delivery quality

• Operate with high ownership, accountability, and stakeholder trust

  Success Metrics for the Role

• Reduction in production defects and P1/P2 incidents
• Improved defect leakage rate
• Increased automation coverage
• Measurable improvement in platform stability and release quality

• Positive stakeholder feedback on quality governance

  Education

• Bachelors/masters in engineering or related field

  Location

• Bangalore