Job Description
D365 Testing & Automation Design, develop, and maintain automated test scripts for Dynamics 365 CRM using tools such as C#, Selenium, EasyRepro, Playwright, and SpecFlow. Execute functional, regression, integration, and end-to-end testing across: Microsoft Dynamics 365 (Sales, Customer Service, Marketing) Service Management Tools (SMT) Power Platform applications (Power Apps, Power Automate) Validate business workflows, plugins, customizations, and integrations within D365. Perform data validation and API/integration testing between CRM, SMT, and third-party systems. Test Analysis & Execution Analyze business and functional requirements and translate them into test scenarios, test cases, and acceptance criteria. Ensure test coverage across all D365 modules, custom components, and integrations. Execute both manual and automated test cases, ensuring accurate documentation of results. Identify, analyze, and report defects with clear root cause analysis. Defect & Test Management Use Azure DevOps (TFS) for: Test case management and execution Requirement traceability Defect logging and lifecycle management Track defects through to resolution and perform retesting and regression validation. Maintain test reports, dashboards, and QA metrics. Collaboration & Agile Delivery Collaborate closely with developers, business analysts, and functional consultants to clarify requirements and improve solution quality. Participate in Agile/Scrum activities including: Sprint planning Daily stand-ups Retrospectives Defect triage sessions Contribute to continuous improvement in test automation frameworks and QA processes. D365 Functional & Technical Expertise Validate D365 configurations, custom entities, workflows, business rules, and forms. Ensure quality across CRM data flows, security roles, and integrations. Provide QA insights and recommendations to enhance system performance, usability, and stability. Mandatory Skills Strong experience in: Dynamics 365 CRM Testing (functional and automation) Service Management Tool (SMT) testing Hands-on experience with automation tools:
Playwright
