Test Engineer

Position: QA Microsoft Dynamics 365 (Customer Insights)

Experience: 3–6 Years

Location: Remote

Employment Type: Full-Time

Key Responsibilities:

• Design, develop, and execute comprehensive test plans and test cases for Microsoft Dynamics 365 Customer Insights - Data (CI-D) and Journeys (CI-J) implementations.
• Validate the integrity, mapping, and synchronization of customer data across Dataverse, CI-D, CI-J, and third-party integrations.
• Conduct end-to-end testing of customer journeys, segmentation logic, data ingestion pipelines, and marketing automations.
• Perform functional, regression, integration, and UAT testing to ensure product quality meets business and technical requirements.
• Work closely with developers, data engineers, and marketing teams to proactively identify issues and validate resolutions.
• Test API integrations, webhooks, and data pipelines related to CI-D and CI-J within the Microsoft ecosystem.
• Ensure compliance with data privacy, governance, and security standards during test execution and documentation.
• Maintain test documentation, report bugs using appropriate tools, and track issues through resolution.
• Participate in Agile/Scrum ceremonies and contribute to continuous process and product quality improvements.

Required Skills:

• 3–5 years of hands-on QA experience, preferably in projects involving Microsoft Dynamics 365 and Customer Insights (CI-D & CI-J).
• Strong understanding of Dataverse, its schema, and data flow within the Microsoft Power Platform.
• Experience testing integrations with third-party systems (e.g., CDPs, email platforms, analytics tools).
• Familiarity with D365 CRM (particularly Customer Service module) from a QA perspective.
• Proficient in using tools for API testing (e.g., Postman), test case management, and defect tracking (e.g., Azure DevOps, Jira).
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent written and verbal communication skills to collaborate with cross-functional and remote teams.

Good to Have:

• Microsoft certifications in Dynamics 365 or Customer Insights.
• Experience with automation tools and frameworks (e.g., Selenium, Playwright, Power Automate).
• Exposure to Azure Data Factory, Logic Apps, or Power Platform for test automation or validation.
• Background in data quality assurance, privacy compliance testing, or CDP validation.