Group Company: TVS Motor Company
Designation: Territory Service Manager (2W)
Position description: Implement company's service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.
Primary Responsibilities:
Dealer Business:
- Improve service business of dealer.
- To improve service operational efficiency in workshop to improve customer satisfaction and profitability.
- Ensure availability of genuine parts supplied by TVSM recommended source
Improve PSF Score:
- Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.
- Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints within 48 hours.
- Improve the capability level of dealer's service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer
- satisfaction, updating the mechanics knowledge through Competitor model training.
Product Quality:
- Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.
