Territory Service Manager

JOB DESCRIPTION

We are looking forTerritory Service Manager,for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry,

Here are the roles that will be offered to the selected candidate:

1.Business Growth Aspects

• Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
• Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

2.Technical Aspects

• Handling critical customer complaints and technical issues of the territory
• Managing technical campaigns and recalls
• Escalation of product feedback at Head office
• Improving customer experience by implementation of SAS in workshops
• Assisting dealerships in reducing system and process related inefficiencies

Qualifications

B.E/ B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical)

Work Experience

2-7 years

TECHNICAL COMPETENCIES

• Understanding of Latest tools & technology - Application & Implementation
• Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
• Channel/Dealer Management Skills and Business Partnering
• Territory Mapping and Customer/ Data Analytics

BEHAVIORAL COMPETENCIES

• Target orientation & pressure handling Ability
• Effective Communication, Influential & Negotiation skill
• Sense of accountability and responsibility
• Creativity, innovation, and problem solving