Description
The Territory Service Manager will be responsible for overseeing service operations within a specific territory in India. This role involves managing a team of service technicians, ensuring customer satisfaction, and driving service excellence.
Responsibilities
- Develop and implement service strategies for the assigned territory.
- Manage and lead a team of service technicians to ensure high-quality service delivery.
- Act as the main point of contact for customer service issues and escalations.
- Analyze service performance metrics and generate reports for management.
- Conduct regular training sessions for the service team to enhance their skills and product knowledge.
- Collaborate with sales and marketing teams to align service strategies with business goals.
- Ensure compliance with company policies and industry regulations.
Skills and Qualifications
- Bachelor's degree in Engineering or related field.
- 8-12 years of experience in service management or related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in service management software and tools.
- Ability to analyze data and make informed decisions.
- Strong problem-solving skills and customer-focused approach.
