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Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.
We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, People - Our Core, emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.
Fuel your future with us, find your wings, and S.O.A.R. - Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.
Position Overview
Position Title | TSM - Virtual Bancassurance HDFC |
Department | Virtual Bancassurance HDFC |
Level/ Band | Assistant Manager |
Grade | 304/306 |
B Organizational Relationships
Reports To | Area Manager/ Senior Area Manager |
Supervises |
C Job Dimensions
Geographic Area Covered | Virtual Bancassurance HDFC Floor |
Stakeholders Internal | Virtual Bancassurance HDFC Supervisors / Phone Bankers |
External |
D Key Result Areas
Organization process | Key contributions | Frequency |
Training | . Prepare training material for New Phone Bankers . Certification/ Motivation of Phone bankers . Timely Completion of training . Coaching callers based on quality scores for improvement . Training to improve sales | Daily / Monthly |
Quality Evaluations | Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared. | Daily / Monthly |
MIS | . Prepare the Quality MIS . Ensure the MIS is published to the relevant stakeholders on time. | Daily/ Weekly/ Monthly |
Others | . Assist in preparation of process notes or system requirements . Projects to improve overall lead quality |
E Skills Required
Technical | Good Knowledge of MS Office / MS Excel | |
Behavioral | ||
Essential | Desired | |
Interpersonal skills | . | |
Communication skills | . | |
Creative thinking skills | . | |
Supervising/Leadership skills | . | |
Teamwork Skills | . | |
Influencing skills | . | |
Relationship Building skills | . | |
Decision making skills | . | |
Advance Excel skills | . |
F Incumbent Characteristics
Essential | Desired | |
Qualification | Graduation | Post-Graduation |
Experience | At least 3-5 years of experience in call centre industry, in Quality / Training process. | Any industry |
Disclaimer:
Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. Verify job offers through official Tata AIA communication channels to avoid fraud. The job description is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink:
ata AIA Life Insurance Company Limited (Tata AIA Life Insurance) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life Insurance combines Tata’s preeminent leadership position in India and AIA’s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life Insurance is also one of the leading insurers in the Indian private sector.
Job ID: 138122353
