Identify and execute sales growth opportunities within the assigned geography through direct sourcing and market development initiatives.
Map and segment the local market to identify potential customers such as doctors, etc.
Generate business through direct customer acquisition by offering customized Professional Loan solutions aligned with customer requirements and business objectives.
Deliver sales targets through active prospecting, field visits, referrals, networking activities, and relationship-building with professional communities.
Build and maintain a healthy sales pipeline to drive consistent sourcing and disbursement volumes.
Drive faster turnaround times by coordinating effectively with internal stakeholders to ensure smooth loan processing and disbursement.
Track and report sales performance, sourcing productivity, and business metrics while contributing to a high-performance sales culture.
Actively participate in business development initiatives, campaigns, and contests launched by the organization.
Operational Effectiveness
Maintain a strong focus on both business volumes and portfolio quality.
Ensure adherence to defined service levels, productivity standards, and process timelines.
Adopt and implement best practices to improve operational efficiency and customer experience.
Analyze and communicate business performance data, including disbursements, profitability, portfolio quality, customer acquisition, and market opportunities, as per prescribed timelines and formats.
Market Development & Business Expansion
Strengthen market presence through regular field activity, customer meetings, professional networking events, and referral generation.
Continuously scan the market to identify emerging opportunities, competitive developments, and customer trends within the Professional Loan segment.
Develop strong relationships with key influencers and professional associations to enhance market penetration and customer acquisition.
Identify new business pockets and customer segments to expand the portfolio.
Customer Servicing & Relationship Management
Coordinate with Risk and Operations teams to ensure a seamless and customer-friendly loan approval and booking process.
Ensure timely resolution of customer queries and concerns while maintaining high service standards.
Build long-term relationships with customers to drive repeat business, referrals, and portfolio growth.
Conduct periodic customer engagement and post-disbursement follow-ups to strengthen relationships and identify early warning signals.
Risk Management
Execute sales activities in compliance with company policies, regulatory requirements, and risk management guidelines.
Ensure completion of all documentation and credit administration requirements within prescribed timelines.
Maintain focus on portfolio quality by adhering to underwriting guidelines and identifying potential risks proactively.
Escalate exceptions and risk concerns promptly to the relevant stakeholders.
Support collection and portfolio monitoring efforts wherever required.
Internal Stakeholder Management
Collaborate closely with Sales Managers, Risk, Credit, Operations, and Collections teams to drive business growth and operational excellence.
Build and maintain strong working relationships with internal stakeholders to ensure smooth processing, faster issue resolution, and improved customer experience.
Support team initiatives and contribute towards achieving overall business objectives.
