Roles & Responsibilities
- You will be responsible for drafting, reviewing, and finalizing contracts in coordination with the legal team, ensuring timely closure both internally and externally.
- You will be responsible for monitoring and maintaining custody of all executed contracts, ensuring documentation completeness and accessibility.
- You will be responsible for managing the full order lifecycle-from receipt and PO acknowledgment to issuing Proforma Invoices-while verifying all commercial details such as quantity, price, specifications, and payment terms.
- You will be responsible for coordinating with internal teams to obtain order execution approvals and preparing post-approval checklists for Order Process Document (OPD) generation.
- You will be responsible for following up with logistics for shipping documents and dispatch details, ensuring timely delivery and communication with customers.
- You will be responsible for managing customer and agent commission debit notes, including payment realization, provisioning, and record maintenance.
- You will be responsible for handling sample requests and complaints, coordinating with Quality Control and Sales teams to ensure timely dispatch and resolution.
- You will be responsible for reviewing receivable status and customer credit limits, generating reports, and escalating potential delays or issues to management for timely intervention.
Qualifications, Skills & Experience Educational Qualification
- Graduation in any field is mandatory.
Minimum Work Experience
- 4+ / 6+ years of experience.
Skills & Attributes Functional Skills
- Billing Inquiries
- Client Onboarding
- Customer Relationship Management
- Customer Support
- Order Processing
- Product Recall
- Contract Management
Resident Skills
- Compliance Management
- Customer Service Management
- Digital Literacy
- Lean Methodologies
- Product Knowledge
Behavioural Skills
- Ownership mindset - Takes initiative and accountability for delivering accurate, timely, and compliant outcomes.
- Collaboration - Works effectively across departments to ensure smooth coordination and issue resolution.
- Attention to detail - Ensures precision in contract handling, order processing, and documentation management.
Critical Exposures
- Experience in customer interactions via email, phone, or web communication channels is desired.
- Exposure to order processing, including order entry, tracking, and coordination with supply chain or distribution teams, is preferred.
- Experience in documenting and maintaining records related to customer interactions is desired.
- Exposure to payment follow-up processes as part of customer communication is preferred.
- For UK/Germany Roles: Exposure to technical product query resolution and end-to-end customer claims processes is preferred.
