TEMS Consultant

Job Description:

• We are looking for a skilled TEMS Lead with strong expertise in ITIL based IT Service Management and non production environment management
• The role involves driving environment stability supporting cloud and SaaS platforms and ensuring seamless coordination across stakeholders

Key Responsibilities:

• Manage and drive ITIL processes including Incident Problem Change and Service Request Management
• Oversee change and deployment activities across non production and production environments
• Support cloud platforms PCF Azure Oracle Cloud including environment setup user access and troubleshooting
• Ensure smooth functioning of SaaS platforms Salesforce Oracle etc
• through configuration and ongoing maintenance
• Utilize APM and monitoring tools Dynatrace AppDynamics Splunk etc
• for environment health tracking
• Enable automation for environment health checks using tools like Selenium
• Collaborate with stakeholders to ensure effective usage of test environments and resolve issues proactively
• Lead and mentor teams to drive delivery excellence and continuous improvement

Technical Requirements:

• Hands on experience with ITSM tools ServiceNow Remedy JIRA
• Strong understanding of DevOps pipeline integration and SDLC STLC processes
• Experience with orchestration tools Plutora Enov8 etc
• Proven ability to manage multiple stakeholders and lead technical teams

Additional Responsibilities:

• Good to have skills ITIL Non Prod Env support APM tools like Splunk AppD Dynatrace
• Location BANGALORE PUNE HYDERABAD CHENNAI TVM INDORE NAGPUR MLR MYS NOIDA BBSR KOLKATA COIMBATORE HUBLI

Preferred Skills:

Technology->Architecture->Architecture - ITIL,Technology->Infra_ToolAdministration-ITSM->ServiceNow-APM,Technology->Infra_ToolAdministration-PerformanceManagement->Dynatrace,Technology->Infra_ToolAdministration-Others->Splunk Admin