Teller Operations _ Bank

Role Overview:

The Branch Operations Executive is responsible for handling day-to-day banking operations, including account opening and maintenance, transaction processing, and compliance with banking procedures and audit requirements. The role focuses on delivering a consistent and efficient customer experience while ensuring regulatory and process adherence.

Key Responsibilities:

Account Opening & Maintenance

• Execute processes for account opening, maintenance, and closure in line with banking standards
• Scrutinize and verify customer documents as per branch checklist and regulatory guidelines
• Ensure accurate data entry and proper documentation for all account-related activities

Transaction Processing

• Handle cash transactions, NEFT, RTGS, and other banking transactions efficiently
• Address customer instructions and ensure timely execution of financial operations
• Respond to transaction-related queries and provide resolution within TAT

Customer Service & Query Handling

• Attend to customer inquiries at the branch and deliver prompt service
• Maintain accurate records of customer interactions, complaints, and resolutions
• Conduct welcome calls and ensure proper onboarding of new customers

Compliance & Audit

• Ensure adherence to internal processes, regulatory norms, and documentation standards
• Follow operational guidelines and participate in achieving high audit ratings for the branch
• Maintain vigilance on regulatory and statutory updates relevant to branch operations

Operational Excellence

• Ensure all processes, systems, and resources are optimized to deliver superior service
• Maintain necessary logs and data for transaction efficiency and internal analysis
• Coordinate with internal teams to ensure smooth branch functioning