Description
We are looking for a detail-oriented Telecaller Quality Analyst to join our team. This role is suitable for freshers/entry-level candidates eager to start their career in quality assurance within the telecalling industry.
Responsibilities
- Monitor and evaluate the quality of calls made by telecallers to ensure compliance with company standards.
- Provide constructive feedback and coaching to telecallers to improve their performance.
- Analyze call data and metrics to identify trends and areas for improvement.
- Prepare quality reports and present findings to management on a regular basis.
- Collaborate with team leaders and telecallers to implement quality initiatives.
- Stay updated on best practices in telecalling and quality assurance.
Skills and Qualifications
- Strong communication skills in English and local languages.
- Excellent analytical and problem-solving skills.
- Proficiency in using call monitoring software and CRM systems.
- Attention to detail and ability to provide constructive feedback.
- Basic understanding of telecalling processes and customer service principles.
- Ability to work in a fast-paced environment and manage multiple tasks.
