Telesales - Team Leader

• Key ResponsibilitiesLead, mentor, and inspire a telesales team to consistently meet and exceed targets
• Monitor daily KPIs: conversion rates, call quality, follow-ups, and revenue contribution
• Conduct regular call reviews and provide constructive coaching and feedback
• Support team members in handling complex queries and closing high-value bookings
• Ensure adherence to sales processes, CRM protocols, and lead handling SOPs
• Collaborate with operations and product teams to ensure smooth customer journeys
• Participate in hiring, onboarding, and training new team members
• Be a pillar of support in escalations and maintain a performance-driven yet compassionate culture

What We re Looking For

• 3 5 years of telesales experience, with at least 1 year in a leadership role
• Proven success in meeting or exceeding sales targets in a fast-paced environment
• Excellent coaching and people management skills; high emotional intelligence
• Proficiency with CRM systems, sales dashboards, and funnel tracking
• Experience in spiritual travel, religious tourism, or pilgrimage services is a big plus
• Ability to lead with calmness, clarity, and a deep sense of purpose