Team Leader Shaadi.com
Shaadi.com is India's leading matchmaking platform. The Telesales Team Leader will manage a team of Relationship Advisors responsible for converting free members into premium subscribers. This role requires strong leadership, empathy, and a consultative sales approach to deliver an exceptional member experience while achieving revenue targets.
Designation: Team leader
Salary: Up to 55k in-hand
Working days: 6
Key Responsibilities
- Lead, motivate, and support a telesales team to achieve conversion and revenue targets.
- Monitor daily KPIs including conversion rate, call quality, daily connects, and productivity.
- Conduct coaching, training, and performance reviews to improve sales skills and cultural sensitivity.
- Ensure high-quality member interactions with empathy and adherence to Shaadi.com guidelines.
- Handle escalations, resolve member concerns, and maintain compliance with data privacy standards.
- Track sales trends, share insights with management, and ensure CRM accuracy.
- Prepare daily/weekly reports, manage team schedules, and maintain operational discipline.
Key KPIs for Success
- Conversion Rate & Revenue Achievement
- Average Revenue per Advisor (ARPA)
- Daily Connects & Lead Utilization
- Call Quality & Member Satisfaction (CSAT)
- Compliance & CRM Hygiene
- Team Target Achievement & Coaching Effectiveness
Qualifications
- 5-7 years of telesales/call-centre experience with at least 2 year in a team leader role.
- Strong communication skills in English and Hindi (regional languages are a plus).
- Experience in consultative selling, subscription sales, or consumer services preferred.
- Ability to coach, influence, and manage performance in a fast-paced environment.
