Telesales Specialist

Company Description

Sycorian Matrimonial Services Ltd., established in 1996, is one of India's most trusted matrimonial services companies, serving high-profile clients across diverse communities. With deep-rooted expertise in Indian culture and the intricacies of family dynamics, Sycorian connects families with a personal touch. The company prides itself on a robust and expansive database, built through years of dedicated service, and offers tailored matchmaking solutions for clients including elite families, cultural sub-groups, and various communities. Headquartered in New Delhi, the company leverages its rich experience in hospitality, public relations, and other sectors to deliver exceptional services.

Role Description

This is an on-site, full-time role for a Telesales Specialist based in New Delhi. The Telesales Specialist will connect with potential clients to promote services, share detailed information about offerings, and understand customer needs to provide tailored solutions. Key responsibilities include handling inbound and outbound calls, following up with leads, and maintaining accurate records of customer interactions. Additionally, the role involves resolving client inquiries and collaborating with internal teams to ensure seamless customer service.

Qualifications

Customer Service and Customer Support skills to address queries and build long-term client relationships

Strong Communication skills to engage with clients effectively via phone and email

Proven Sales experience and the ability to meet targets with a results-driven approach

Experience in Training to contribute to team development and knowledge sharing

Excellent problem-solving and interpersonal skills

Proficiency in using CRM software and maintaining detailed records

Knowledge of the cultural nuances and family dynamics of Indian communities is a plus

Bachelor's degree in Business, Communications, or a related field is preferred