Telesales Specialist

Company Description EYL Insurance is a technology-driven insurance marketplace focused on making insurance simple, transparent, and accessible for all. Through a secure digital platform, individuals and businesses can compare, select, and purchase insurance solutions from leading insurers with confidence. The company offers a wide range of products, including Life, Health, and Motor Insurance, helping customers choose coverage that protects what matters most. By combining industry expertise with innovative technology, EYL Insurance simplifies the insurance buying journey and empowers customers to make informed financial decisions. Guided by a customer-first approach, the organization aims to deliver a fast, reliable, and hassle-free insurance experience that supports long-term financial security.

Role Description The Caller role at EYL Insurance is a full-time, on-site position based in Gurgaon. The Caller will contact prospective and existing customers to explain insurance products, clarify policy features, and assist in selecting appropriate coverage. Daily responsibilities include making outbound and inbound calls, answering queries, providing accurate information, and maintaining a professional and service-oriented tone at all times. The role involves updating customer records, documenting interactions in internal systems, and coordinating with sales and support teams to ensure smooth onboarding and follow-up. The Caller is expected to meet call and conversion targets while adhering to compliance guidelines and delivering a positive customer experience.

• Strong communication skills, including clear verbal communication, active listening, and the ability to explain information in simple terms.
• Strong Domain expert in Motor/health/Life/Commercial Lines
• Customer service and relationship-building skills to handle inquiries, resolve concerns, and maintain a courteous and professional demeanor.
• Basic sales and persuasion abilities to identify customer needs, recommend suitable insurance products, and support conversions.
• Comfort with digital tools and CRM or call management systems, with attention to detail in documentation and data entry.
• Ability to work in a fast-paced, target-driven environment with strong time management and organizational skills.
• Prior experience in call center, telecalling, or customer support roles, preferably in financial services or insurance, is an advantage.
• Minimum educational qualification: high school diploma or equivalent; a bachelor's degree in any field is beneficial.
• Willingness to work on-site in Gurgaon and adhere to company policies, performance standards, and compliance requirements.