Telesales Representative

Company Description Nowgray IT Services Pvt. Ltd., founded in January 2018, builds business software for Indian small and medium businesses and delivers custom engineering services to clients worldwide. The company offers a portfolio of subscription-based and owned products, including accounting practice software, retail and sales CRMs, invoicing tools, hospital and attendance management solutions. Nowgray also delivers production-grade AI solutions such as AI agents, chatbots, LLM integration, voice and WhatsApp AI, and automation, along with end-to-end software, mobile, web, and MVP development services. With a 41-person team, over 241 clients, and more than 70% repeat business, Nowgray focuses on long-term partnerships and practical, results-oriented technology. More information is available at nowgray.com/contact.
Role Description This is a full-time, on-site Telesales Representative role based in Lucknow. The Telesales Representative will engage prospective and existing customers via phone, email, and messaging platforms to promote Nowgray's software products and services, qualify leads, and close sales. Daily responsibilities include explaining product features and pricing, addressing customer questions, following up on leads, and maintaining accurate records in CRM systems. The role also involves coordinating with the sales and customer success teams, meeting individual and team sales targets, and providing feedback on customer needs and market trends. The Telesales Representative is expected to adhere to company policies, participate in training sessions, and contribute to a positive, performance-driven work environment.
Qualifications

• Strong Communication and interpersonal skills to interact effectively with diverse customers and internal teams.
• Customer Service and Customer Support abilities to handle inquiries, resolve issues, and build long-term relationships.
• Proven Sales experience or aptitude, including lead qualification, negotiation, and closing skills.
• Training experience or willingness to participate in ongoing product and sales training to stay current on offerings and techniques.
• Basic computer literacy and familiarity with CRM tools, call logging, and documentation practices.
• Ability to work on-site in Lucknow, meet performance targets, and manage time efficiently in a fast-paced environment.
• Prior experience in telesales, inside sales, or B2B software sales is an advantage but not mandatory.
• Minimum educational qualification: high school diploma; a bachelor's degree in business, marketing, or a related field is beneficial.