About The Opportunity
Healthcare Clinical outpatient services and patient acquisition sector. We operate in a high-touch clinical services environment delivering diagnostic and outpatient care to patients across India. This on-site role focuses on converting inbound and outbound leads into scheduled visits and revenue while maintaining a best-in-class patient experience.
Primary job title: Telesales Executive
Role & Responsibilities
- Make high-volume outbound and handle inbound calls to engage leads, qualify enquiries, and convert prospects into confirmed appointments for clinical services.
- Manage and update patient/lead records in CRM, track call outcomes, and maintain accurate appointment schedules.
- Hit daily and monthly sales targets by proactively following up on warm leads, upselling relevant services, and closing bookings.
- Respond to patient queries about services, pricing, preparation instructions and escalate clinical or complex queries to appropriate clinicians or coordinators.
- Use objection-handling and closing techniques to overcome barriers and reduce no-shows through confirmation calls and reminders.
- Collaborate with front-desk and operations teams to ensure smooth handoffs and excellent on-site patient experience.
Skills & Qualifications
Must-Have
- Telesales
- Outbound calling
- Lead qualification
- CRM (Zoho/Practo/Salesforce)
- Appointment scheduling
- Objection handling
Preferred
- IVR
- Predictive dialer
- Multilingual support (Hindi and regional languages)
Additional Qualifications
- Minimum: High school diploma or equivalent; prior telesales/inside sales or customer-service experience in healthcare or services preferred.
- Target-driven mindset with a track record of meeting or exceeding KPIs.
- Comfortable working full-time on-site across India locations; flexible shifts as required.
Benefits & Culture Highlights
- Attractive incentive and commission structure tied to performance and appointment conversions.
- On-site training, career progression into senior sales or patient-coordination roles, and supportive team environment.
- Fast-paced, KPI-driven culture with clear growth pathways in the healthcare services domain.
This role is ideal for a results-oriented telesales professional with strong CRM discipline and a passion for delivering excellent patient experiences. Apply if you thrive in a target-driven healthcare environment and want to build a measurable impact on patient acquisition and clinic growth.
Skills: lead qualification,appointment scheduling,objection handling,sales
