Telesales Executive (Hindi & Marathi) - Fresher

Job Title: Customer Support / Telesales Executive

Location: Andheri, Mumbai (Onsite)

Experience: 0 to 1+ Year

Job Type: Full-Time

Notice Period: Immediate to 15 days

Must have : Communication skills in Hindi and Marathi

Job Description:

We are seeking a dedicated Customer Support Executive with tele-calling experience to handle customer interactions and provide excellent support. The role involves managing inbound and outbound calls, resolving customer issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer support calls professionally
• Resolve customer queries, complaints, and requests in a timely manner
• Provide accurate information about products/services
• Maintain and update customer records in CRM systems
• Follow up with customers to ensure issue resolution
• Escalate complex issues to the concerned department when required
• Meet daily call quality and performance targets

Requirements:

• Minimum 0.6 to 1 year of experience in customer support or tele-calling
• Strong communication skills in Hindi and Marathi
• Good listening and problem-solving abilities
• Basic computer knowledge (MS Excel, CRM tools)
• Customer-focused attitude with patience and empathy

Preferred Candidate:

• Immediate joiner
• Ability to work under pressure
• Team player with a positive attitude