Telesales Executive

Company Description Hike Education is a leading EdTech organization that partners with top business schools to support learners in pursuing higher education and advancing their careers. Founded in 2014 by CEO Rahul Sharma, the company began in Noida and has expanded to more than five locations while continuing to grow. Hike Education has assisted over 100,000 professionals in achieving their career objectives through flexible online programs. Its offerings include Distance MBA, bachelor's programs, and skill-focused courses such as Data Science, Digital Marketing, Applied Finance, and various certificate programs from associated universities. The organization is committed to building future leaders and skilled professionals, contributing to both individual and organizational growth.
Role Description This is a full-time, on-site Telesales Executive role based in Gurugram. The Telesales Executive will engage with prospective learners over phone calls, explain educational programs and course offerings, and guide them in selecting suitable programs aligned with their career goals. Daily responsibilities include generating and qualifying leads, following up on inquiries, maintaining accurate records in CRM systems, and meeting or exceeding enrollment and sales targets. The role involves providing clear information on course structure, fees, and admission processes, addressing questions and concerns, and delivering professional customer support throughout the admission journey. The Telesales Executive will collaborate with internal teams to ensure smooth enrollment and contribute to improving telesales scripts and processes.
Qualifications

• Strong Communication skills, including clear verbal communication and active listening.
• Customer Service and Customer Support skills to handle inquiries, resolve concerns, and ensure a positive learner experience.
• Lead Generation and Sales skills to identify prospects, convert leads, and achieve enrollment targets.
• Ability to build rapport quickly, maintain professionalism, and work effectively in a high-volume calling environment.
• Basic computer literacy and experience with CRM or telecalling software is preferred.
• Prior telesales, inside sales, or education counseling experience is an advantage.
• Minimum educational qualification: bachelor's degree or equivalent; relevant experience may be considered.
• Willingness to work on-site in Gurugram and adhere to performance-driven goals.