Telesales Executive

Company Description Globiva is one of India's fastest-growing Business Process Management companies, specializing in delivering strong customer experiences for clients across industries. Since starting operations in 2018, Globiva has expanded to over 5,000 employees, serving more than 40 customers from delivery centers in Gurgaon, Bangalore, and Kolkata. The company is built on core principles of Employee First, Value Delivery, and Customer Focus, which support a flexible and agile work environment. Globiva provides services in customer interaction, content curation, and finance and accounting, with strong capabilities in automation and process optimization. To learn more about the organization and its services, please visit www.globiva.com.

Role Description This is a full-time, on-site Telesales Executive role based in Kolkata. The Telesales Executive will engage with prospective and existing customers over the phone to promote products or services, explain features and benefits, and respond to inquiries. Daily responsibilities include making outbound calls, handling inbound queries, generating leads, following up with potential customers, and working toward individual and team sales targets. The role also involves documenting interactions in the CRM system, maintaining accurate records, and collaborating with supervisors to improve scripts and sales approaches. Telesales Executives are expected to provide courteous, professional customer interactions and support a high standard of customer experience.

Qualifications

• Candidates should possess strong communication and interpersonal skills, including clear spoken English/Hindi (and local language as needed), active listening, and confident telephone etiquette.
• Candidates should possess sales and negotiation skills, including the ability to understand customer needs, present suitable offerings, handle objections, and close sales.
• Candidates should possess customer service and relationship management skills, such as empathy, patience, problem-solving, and a focus on customer satisfaction and retention.
• Candidates should possess basic computer and CRM skills, including data entry, use of call-handling tools, and accurate documentation of customer interactions.
• Candidates should possess time management and target-oriented work habits, with the ability to work in a fast-paced environment and meet daily and monthly performance goals.
• Prior experience in telesales, contact centers, or customer support is preferred but not mandatory; freshers with strong communication skills are encouraged to apply.
• A minimum of a high school diploma; a graduate degree or equivalent qualification is an advantage.
• Willingness to work in rotational shifts as required and collaborate with team members and supervisors in a professional manner.