Telephony Solutions (VOIP) Engineer

Experience: 3.00 + years

Salary: Confidential (based on experience)

Expected Notice Period: 30 Days

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Office ()

Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: Skit.ai)

(*Note: This is a requirement for one of Uplers client - Skit.ai)

What do you need for this opportunity

Must have skills required:

Bash, telecom protocols, Cloud Telephony platforms, OpenSIPs, VoIP protocols and technologies, Docker, Kubernetes, Python

Skit.ai is Looking for:

About us:

Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai's Collection Orchestration Platform, the world's first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai's Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/

Job Title: Telephony Solutions (VOIP) Engineer

Location: Bangalore (Onsite)

WorkType: Full-time

Position Overview

We are seeking an experienced Telephony Solutions Engineer to lead client integrations with

telephony systems and provide technical solutions across our platform. This is a client-facing

role requiring US shift alignment.

Key Responsibilities

• Own and manage telephony system integrations for all clients.
• Design and implement cloud telephony solutions.
• Collaborate directly with clients to understand requirements and deliver solutions.
• Troubleshoot and optimize VoIP/SIP implementations.
• Provide technical support and consultation to clients.
• Work closely with internal teams to ensure seamless integration delivery.
• Lead the technical setup of SIP trunks with Indian Tier-1 carriers (e.g., Tata Tele
  
  

Business Services (TTBS) and Jio Business).

• Carrier & Network Management:
  
  

Manage IP-Authentication, Header manipulation, and NAT traversal to ensure

calls reach the AI media server.

Line Provisioning: Handle DID (Direct Inward Dialing) allocation and porting of

existing numbers from legacy PRI lines to modern SIP infrastructure.

Act as the primary technical point of contact for carrier support teams (Tata/Jio)

and cloud providers (Twilio/TCN) to resolve circuit outages or routing failures.

[Must have high ownership]

• AI Integration & Voice Quality:
  
  

Configure gateways and Session Border Controllers (SBCs) to route PSTN

audio into the AI pipeline (STT/TTS engines).

Set up and debug webhooks (e.g., TwiML or TCN APIs) that tell the AI how to

handle Busy, No Answer, or Machine Detected statuses.

Optimize voice quality using appropriate codecs (G.711, G.729, Opus) to ensure

the AI hears the customer clearly even on low-bandwidth mobile networks.

• Advanced Debugging:
  
  

Deep dive into SIP, RTP, and RTCP protocols to troubleshoot One-way audio or

Dead air issues.

Implement tools like Wireshark or sngrep to capture SIP traces and analyze call

failures. [Must have high ownership]

Required Qualifications

• 35 years in VoIP/Telephony Engineering, specifically with SIP Trunking.
• Strong expertise in Cloud Telephony platforms.
• Proficient in VoIP protocols and technologies.
• Hands-on experience with SIP (Session Initiation Protocol).
• Strong hands-on SIP, RTP debugging capabilities with industry-standard tools
  
  

(sngrep, tcpdump, wireshark, etc.).

• Working knowledge of RTPEngine for media handling.
• Client-facing experience with excellent communication skills.
• Must be available to work US shift timings.
• Familiarity with SBCs such as Kamailio, OpenSIPS, or Sonus/Ribbon.
• Knowledge of protocols like SIP, WebRTC, RTP, and TLS (for secure SIP).
  
  

Preferred Skills

• Knowledge of telecom protocols (SIP/SDP, RTP, SIPS, SRTP).
• Familiarity with telecom infrastructure and carriers.
• Problem-solving and analytical thinking.
• Project management capabilities.
• Python / Bash skills to extract information from PCAPs.
• Familiarity with Docker & Kubernetes.
  
  

What We Offer

• Competitive compensation package.
• Opportunity to work with cutting-edge telephony technologies.
• Direct client interaction and relationship building.
• Professional growth in a dynamic environment.
  
  

How to apply for this opportunity

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  
  

About Uplers:


Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

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