TELEOPERATOR/GREETER

TELEOPERATOR / GREETER

Job Responsibilities:

* Welcome and assist walk-in customers professionally.

* Handle incoming and outgoing customer calls.

* Respond to customer enquiries and direct them to the concerned department.

* Maintain visitor and call records accurately.

* Coordinate customer appointments and follow-ups.

* Support showroom promotional activities and customer engagement.

* Ensure the reception area is neat and presentable.

* Handle customer concerns and escalate when required.

* Perform other duties assigned by the Reporting Manager.

Required Skills:

* Excellent communication and interpersonal skills.

* Good telephone etiquette and customer service skills.

* Basic computer knowledge and proficiency in MS Office.

* Well-groomed appearance with a pleasant personality.

* Ability to multitask and work in a fast-paced environment.

* Strong organizational and time management skills.

* Customer-focused with a positive attitude.