Telehealth & Pharmacy Operations Associate

Division: Ivy & Prime Heal Match (Telehealth & Global Pharmacy Network)

Type: Full-time (with growth incentives)

Ivy & Prime is building Asia's next-generation telehealth and cross-border care network connecting doctors, pharmacies, and patients from India to the U.S., Korea, and beyond. Through our Heal Match platform, we enable verified practitioners, licensed pharmacies, and global patients to access trusted healthcare, wellness, and personalized teleconsultation services under one seamless ecosystem.

Position: Telehealth & Pharmacy Operations Associate

As a Telehealth & Pharmacy Operations Associate, you will be at the heart of Ivy & Prime's healthcare and telepharmacy network managing doctor onboarding, coordinating teleconsultations, supporting pharmacy partnerships, and ensuring compliance across all digital care operations (creators, service providers, doctors, pharmacies, and wellness partners).

You'll manage cross-vertical collaborations, run creator and health campaigns, and build engagement loops that drive both revenue and retention.

Key Responsibilities

1. Partner & Wellness Onboarding

Identify, approach, and onboard verified professionals and creators (doctors, pharmacies, wellness experts, health creators and partners).

Create tiered onboarding programs Verified, Elite, Everyday Noble tiers.

Develop partnership decks, outreach templates, and incentive structures.

2. Telehealth Onboarding

Identify, verify, and onboard doctors, clinics, and pharmacies into the Heal Match telehealth and pharmacy network.

Coordinate with compliance and operations to ensure licensing, documentation, and verification of healthcare partners, telemedicine, pharmacy and cross-border export regulations.

Educate pharmacies on digital prescription workflows, generic exports, and cross-border pharmacy opportunities.

3. B2B Outreach & Partnership Expansion

Approach brands, service providers, and agencies for co-branded campaigns.

Negotiate partnerships with clinics, boutique stores, pharmacies or wellness providers to join Ivy & Prime's B2B platform.

Develop affiliate, referral, and revenue-sharing frameworks.

Support brand campaigns and professional outreach for Ivy & Prime Telehealth.

4. Consultation, Community Building & Network Operations

Organize events, meetups, challenges, referral drives, and content collaborations.

• Manage patient consultations, prescriptions, and order tracking within the Heal Match platform.
• Liaise with technology and customer success teams to improve teleconsultation flows.
• Prepare reports on consultation trends, user growth, and operational KPIs.

Nurture active discussions around wellness,

Collaborate with the tech team to develop community reward or gamification systems.

5. Social Commerce Growth & Campaign Strategy

Launch viral UGC and creator campaigns to promote Ivy & Prime's Find Your Match and Everyday Noble themes.

Manage social media pages and influencer pipelines (micro to mid-tier).

Collaborate with AI/marketing to design content templates, hashtags, and trends. Launch cross-vertical collaborations such as Doctor x Creator or Brand x Influencer partnerships.

Track performance engagement, creator conversions, user activation rate.

Performance Metrics

Doctors and pharmacies onboarded monthly

Creator and B2B partner sign-ups and activation rate

Patient, Community engagement, returning users, and referrals

Cross-vertical conversions (e.g., Doctor Product Creator collaboration)

Teleconsults, pharmacy orders, and content-driven leads generated

Ideal Candidate Profile

• Bachelor's or Master's degree in Pharmacy, Nursing, Public Health, or Healthcare Management.
• 13 years of experience in telehealth, e-pharmacy, or hospital operations preferred.
• Strong understanding of telemedicine workflow, online prescription handling, and medical compliance.

Experience managing campaigns that combine community and commerce.

Comfortable using Notion, Canva, CRM tools, and AI productivity platforms.

Excellent communication and interpersonal skills for both digital and in-person collaboration.

We're seeking a multi-talented growth professional who understands both creator ecosystems and healthcare partnerships. You should be able to balance business development with creative storytelling and data-backed growth experiments.

• Entrepreneurial mindset and interest in global healthcare innovation.
• Prior exposure to digital health, wellness, or D2C platforms.
• Ability to work cross-functionally with medical and technical teams.
• Detail-oriented, self-driven, and comfortable in a fast-scaling environment.

• Be part of a global healthcare revolution connecting verified doctors, pharmacies, and patients across continents.
• Work with a mission-driven team that blends healthcare, technology, and design.
• Growth opportunities across multiple divisions from teleconsults to health commerce and cross-border exports.
• A collaborative, high-trust environment that rewards initiative and innovation.

Range

20 - 30 K