Job Summary
TEOCO's Audit team is seeking a smart, self-motivated, and collaborative candidate. This is a great opportunity to gain or build upon experience in telecom consulting, developing a foundation of telecom knowledge and learning software tools.
Key Responsibilities
Dispute Management Support
- Own the end-to-end resolution of billing discrepancies by electronically filing and tracking disputes through their entire lifecycle for assigned vendors.
- Serve as a proactive liaison between external vendors and internal auditors, facilitating clear communication to expedite solutions.
- Maintain comprehensive client and vendor reporting.
- Conduct targeted research into complex billing issues to support management's strategic goals.
- Play an integral role in efforts to meet both client and internal metrics/goals.
Vendor Interaction
- Develop and maintain an escalation list of contacts for assigned vendors.
- Obtain or maintain portal IDs for vendors that require interaction through portals.
- Understand the nuances associated with each vendor portal and how to navigate within them.
- Run or provide support to management on vendor calls.
- Proactively work to understand major dispute issues associated with assigned vendors.
- Execute BOTs that automate processes and support further automation as opportunities arise.
Technical Skills
- Demonstrate the ability to create basic SQL queries in one or more available querying tools.
- Leverage third-party tools such as Microsoft Excel and the Microsoft Office suite to provide reporting and complete analysis.
- Demonstrate solid understanding of internal dispute management tool.
Required Skills & Competencies
- Strong analytical and problem-solving skills.
- Good verbal and written communication skills.
- Strong knowledge of Microsoft Excel.
- Basic understanding of SQL queries.
- Ability to collaborate effectively with internal and external stakeholders.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks and meet deadlines.
- Self-motivated with a proactive approach to work.
Preferred Skills / Tools Knowledge
- Proficiency in Microsoft Excel, including formulas, pivot tables, and reporting.
- Basic knowledge of SQL and querying tools.
- Understanding of dispute management tools and processes.
- Exposure to telecom billing or telecom consulting is preferred.
- Experience working with vendor portals and BOT execution is an advantage.
Candidate must mirror the hours of US operations, with limited exceptions.
