Experience - 2 to 6 Years
Qualifications: Any Graduate
Job Title: Telecom order management
Location: Bangalore
Shift: EMEA
Designation-Analyst/Senior Analyst
Cabs-Yes, both sides, chargeable provided in some restricted km range.
Roles & Responsibilities
- Review quoting and contracting data provided by internal sales team, inclusive of products.
- Engage with vendors and customer to negotiate the rates and propose alternative rate cards.
- Acts as SME to Quotation Process, supporting with guidance on BAU activities.
- Create install, move/add/alter, amendments quote for existing and new logo Customers.
- Utilize the Workflow Management tool to review and process all assigned cases and tasks.
- Create quote/contract/order activity within designated systems depending on the request assigned on order to cash platforms, such as the Current Platform, Proposal Manager, Premisys, etc.
- Interface with sales and Customers to secure pricing/quote/order approval
- Progress cases through quoting, contracting, and order submission process.
- Collect ordering data from Customers and keying orders into designated systems (initiating TEV, ESS, Staging as required)
- Meet/exceed quoting, contracting, and order submission SLAs.
- Interact with all lines of business as required to complete a quoting/ordering task efficiently.
- Engage and escalate with internal vendor management, IT, and other supplier organizations, when required, to ensure timely progression of quote and order submission.
Skill-set
- General knowledge and understanding of Telecommunications, and Networking Technologies,
- SFDC, Quoting, Ordering and Workflow Management systems & processes knowledge.
- Must have the ability to deliver written and verbal messages with customers and sales.
- Requires critical thinking in the decision-making process.
- Overall technical aptitude and forward thinking
- Must be English literate and know the business level fluency in the local language.
- Strong customer service focus with drive to deliver a world-class customer experience.
- Clear confident communicator with strong written and verbal presentation skills
- Ability to work on own initiative with minimal supervision and as part of a wider project/team.
- Perform well under pressure to meet deadlines.
- High attention to detail, data accuracy and quality of input
- Problem management skills and strong analytical skills
- Generally, requires a BS/BE/B. Tech degree and/or a minimum of 2-8 years experience with networks (voice and data), and customer service experience.
If interested, please shar your resume at [Confidential Information] along with below details
Total Exp. -
Relevant exp.-
CTC-
ECTC-
Notice period-
