Telecom Engineering Advisor

Roles and Responsibility

• Provide technical support for Mitel administration and VOIP issues.
• Administer ACD call tracking boards for IT Help Desk, MaRC, SAC, and W2 Hotline.
• Work on acquisitions to migrate employees onto the new Mitel system.
• Offer 2/3 level support for all VOIP issues.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Develop and implement process improvements to enhance efficiency and productivity.

Job Requirements

• Strong knowledge of telecom engineering and administration.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Experience with Mitel systems and ACD call tracking is required.
• Strong analytical and troubleshooting skills.
• Ability to collaborate with cross-functional teams.