Telecom Engineer II Avaya Voice

Keep a 24x7 contact centre talking. Own the voice platform behind it.

We are hiring a Telecom Engineer for a leading US-based financial services company. You will support and maintain a complex enterprise telecom environment that runs a 24x7 call centre and internal voice services. The work spans Avaya administration, performance monitoring, production troubleshooting, design and automation.

Why this role stands out

• End-to-end ownership of an enterprise Avaya estate: CM, Session Manager, IVR, CMS, dialer and recording
• Engineering, not just support: architecture reviews, design, diagrams and project implementation
• Automation is part of the job, with Ansible, Python and GitLab
• Direct work with vendors and project managers on business initiatives

Shift and work mode

• US shift, aligned to Pacific Time (approx. 9:30 PM to 6:30 AM IST)
• Full-time, work from office
• On-call rotation

What you will do

• Support the telecom environment: Avaya Communication Manager and Session Managers, circuits, IVR, CMS, predictive dialer, call recording, and corporate voice and data hardware and software
• Install and configure telecom equipment; repair, reconfigure and test as needed
• Run daily, weekly and monthly health checks to find and fix issues before they hit service
• Monitor equipment, report performance issues and outages, and assess workload and capacity
• Automate tasks with Ansible, Python and GitLab
• Carry out architecture reviews of new and existing telecom products and share technical analysis
• Handle adds, moves and changes, and remove leavers from systems
• Patch and back up all telecom systems
• Keep documentation, topology, equipment and circuit inventory current

What you need

• Bachelor's in an engineering discipline, or a telecom certification (Avaya preferred), or equivalent experience
• 5+ years as a Telecom Engineer, with solid voice or data communications experience including project work
• Strong Avaya Communication Manager and Session Manager skills, including trunk creation between devices
• Experience implementing and managing SBCs (Oracle, Avaya or similar)
• Dialing protocols: SIP, H.323 and E.164
• Linux and VMware
• Familiarity with SQL and Oracle databases
• Automation with Ansible, Git and Python
• Strong troubleshooting, documentation and communication; works well with internal teams and vendors

Good to have

• IVR implementation experience
• Outbound dialer campaign experience
• Ability to diagram and design telecom environments
• Cisco, AWS or Avaya certifications