Telecalling Team Leader

Job Description – Telecalling Team Leader

Job Title: Telecalling Team Leader

Experience Required: 6–12 Years

Location: Sector 41, Noida

Department: Sales & Operations

Job Summary

We are looking for an experienced and result-oriented Telecalling Team Leader to manage and lead a team of telecallers. The ideal candidate should have strong leadership skills, team handling experience, and a proven background in Banking, Insurance, or Finance industries. The candidate will be responsible for driving team performance, achieving targets, and ensuring quality customer interactions.

Key Responsibilities

• Lead, manage, and motivate the telecalling team to achieve daily and monthly targets.
• Monitor team performance, productivity, and attendance regularly.
• Conduct training, mentoring, and performance improvement sessions.
• Ensure proper follow-up with leads and customer queries.
• Prepare daily MIS reports and performance reports for management.
• Maintain quality standards in customer communication and sales process.
• Coordinate with sales and operations teams for smooth workflow.
• Handle escalations and provide quick resolutions.
• Develop strategies to improve conversions and team efficiency.

Required Skills & Qualifications

• 8–12 years of experience in Telecalling / Telesales operations.
• Minimum 3–5 years of experience in handling a telecalling team.
• Preferred industry experience in Banking, Insurance, or Finance sector.
• Strong communication and leadership skills.
• Good knowledge of CRM tools and MS Excel.
• Ability to work under pressure and achieve targets.
• Strong problem-solving and decision-making skills.