telecalling intern

Company Description EduAdvice™ is a premium education news and opportunities platform that has been delivering clear, timely, and trustworthy updates for over a decade. The organization serves a large and engaged community of students, educators, academicians, and parents across India, with significant monthly viewership from 28 states. EduAdvice™ offers verified information on education news, policy changes, admissions, scholarships, academic jobs, and career opportunities, along with initiatives like podcasts, campus news, and alerts. The platform also runs a social arm, NGO Udaan, focused on child education and skill development, including children's theatre programs in partnership with the Government of India. Applicants joining EduAdvice™ can contribute to a mission-driven organization that impacts learners and institutions nationwide.
Role Description The telecalling intern role at EduAdvice™ is a remote internship focused on outreach and communication with students, parents, educators, and institutional partners. Day-to-day responsibilities include making outbound calls to share information about education news, opportunities, and initiatives, as well as responding to inquiries and guiding individuals to relevant resources on the platform. The intern will maintain call logs, update contact databases, and support campaigns related to admissions, scholarships, internships, and academic jobs. The role may also involve coordinating with internal teams to schedule follow-ups, collect feedback, and assist in community-building activities through digital channels. This internship is designed to provide practical experience in communication, stakeholder engagement, and the education sector.
Qualifications

• Strong verbal communication skills in English and Hindi (or regional languages), with clear and professional telephone etiquette.
• Basic computer literacy, including familiarity with spreadsheets, CRM tools, or call-tracking software, and the ability to work effectively in a remote setup.
• Active listening skills, patience, and the ability to understand and address the needs and questions of students, parents, and educators.
• Organizational and time-management skills to handle call volumes, maintain accurate records, and follow up consistently.
• Interest in the education sector and willingness to learn about admissions, scholarships, academic opportunities, and EduAdvice™ initiatives.
• Ability to work collaboratively with internal teams, take feedback constructively, and adapt to dynamic campaign requirements.
• Currently pursuing or recently completed a degree or diploma (any discipline); prior telecalling or customer service experience is an advantage but not mandatory.