Primary title: Telecalling Executive
Industry & Sector: Healthcare — Outpatient Clinic & Patient Services (Telehealth & Frontdesk Patient Acquisition). This role focuses on converting leads, scheduling patient appointments, and supporting clinic operations via high-volume telephonic outreach across India. On-site role based in India.
About The Opportunity
Join a fast-paced clinical setting where patient experience and timely access to care are priorities. You will be the clinic's first point of contact for many patients — managing inbound enquiries, conducting outbound follow-ups, and ensuring accurate appointment bookings to drive patient flow and revenue.
Role & Responsibilities
- Make high-volume outbound calls to convert leads into booked appointments and follow up on inbound enquiries to close appointments.
- Qualify leads, capture patient details, and update records accurately in the CRM system after every interaction.
- Manage appointment scheduling and rescheduling, coordinate with clinical teams, and confirm reminders to reduce no-shows.
- Follow approved call scripts, handle objections, and escalate clinical or operational queries to relevant teams.
- Log call outcomes, maintain call notes, and generate daily/weekly reports on conversions and pipeline status.
- Contribute to improvements in call scripts, patient outreach workflows, and frontdesk handovers to enhance conversion and retention.
Skills & Qualifications
Must-Have
- Zoho CRM
- Salesforce
- VoIP telephony
- Outbound calling
- Inbound calling
- Appointment scheduling
Preferred
- Lead qualification
- Microsoft Excel
- Experience with clinic/healthcare management software (e.g., Practo, ClinicOS)
Qualifications
- High school diploma or equivalent; diploma/graduate degree preferred.
- Prior telecalling or front-desk experience in healthcare, diagnostics, or appointment-based services is preferred.
- Clear verbal communication in English and Hindi; regional language proficiency is an advantage.
Benefits & Culture Highlights
- Structured on-site training and regular coaching to improve conversion and soft skills.
- Performance-linked incentives and clear targets for earnings uplift.
- Collaborative clinic environment with opportunities to transition to patient coordination or operations roles.
Location: Onsite across India (clinic location to be confirmed). We are seeking motivated telecalling professionals who thrive on targets, maintain meticulous records, and deliver empathetic patient interactions.
Skills: lead qualification,appointment scheduling,salesforce
