Telecalling Executive

Company Description

In Works Services - Your Success Our Commitment

In Works Services is a fast-growing service organization specializing in telecalling, customer outreach, lead generation, surveys, and feedback-based projects across multiple industries including education, real estate, political campaigns, and business services.

Founded with a vision to deliver reliable, result-driven, and ethical communication solutions, we work closely with our clients to help them understand their customers better and grow their business effectively.

We believe our people are our strength. At In Works Services, you'll find:

A supportive and transparent work culture

Hands-on training and skill development

Clear growth opportunities based on performance

Exposure to diverse projects and industries

Role Description

This is a full-time on-site role for a Telecalling Executive located in Hyderabad. The Telecalling Executive will engage with customers over phone calls to provide information about services, address inquiries, and resolve concerns. The role involves maintaining customer records, following up on leads, and achieving customer satisfaction through effective communication. Additional responsibilities include meeting assigned targets, providing product or service details, and fostering strong customer relationships.

Qualifications

• Strong communication skills, both verbal and written
• Proficiency in customer service, active listening, and phone etiquette
• Basic computer knowledge and typing skills for maintaining records
• Time management and organizational skills to handle multiple calls and queries
• Ability to work in a team-oriented environment with a focus on achieving targets
• Problem-solving skills for addressing and resolving customer queries
• Fluency in multiple languages, especially those widely spoken in the region, is a plus
• Prior experience in a similar role or a customer-facing role is an advantage