Telecalling Executive

Key Responsibilities:

Client Handling & Follow-ups:

• Handle inbound/outbound calls and inquiries from potential clients

• Respond to leads received through website, social media, and marketing campaigns

• Understand client requirements and provide basic information about services

• Share details with the sales team for quotation and further discussion

• Follow up with clients to ensure closure

Coordination & Support:

• Schedule meetings

• Coordinate internally to ensure timely response to clients

• Maintain professional communication with clients at all times

Data Management:

• Maintain accurate records of inquiries and follow-ups

• Update Excel / Airtable with client details and call status

• Prepare daily and weekly call reports

Conversion Support:

• Assist sales team in tracking potential clients

• Ensure proper follow-up until booking confirmation or closure

Required Skills & Qualifications:

• 1–3 years experience in Telecalling / Customer Support / Telesales

• Excellent communication skills in English

• Polite, confident, and professional

• Strong follow-up skills

• Basic knowledge of MS Excel / Google Sheets

• Ability to handle multiple client conversations efficiently

• Organized and detail-oriented

Interested candidates can send their resume to: [Confidential Information]