TELECALLERS

ICFAI Foundation for Higher Education, Hyderabad, is a prestigious higher education institution located in Donthanapally, Shankarapalli Road, Hyderabad, Telangana, India. Known for its commitment to academic excellence, the university offers a wide range of programs and has a strong reputation for fostering a vibrant learning environment. ICFAI aims to develop professionals with competence and values, aligning with the needs of a dynamic global workplace. The institution is well-regarded for its world-class infrastructure and dedication to student success.

This is a full-time on-site role for Telecallers, located in Hyderabad. The Telecaller will engage with prospective students and their families to provide information about various academic programs offered by ICFAI. Key responsibilities include handling inbound and outbound calls, following up with leads, addressing queries, maintaining accurate records of interactions, and supporting enrollment processes. The role requires collaboration with the admissions and marketing teams to achieve enrollment goals effectively.

• Excellent communication and interpersonal skills, including fluency in English and other regional languages
• Experience in customer service, telecalling, or a related field is preferred
• Strong organizational and time management skills to handle multiple leads and follow-ups effectively
• Basic computer knowledge and proficiency with MS Office tools and database management systems
• Ability to address queries confidently and provide relevant information to prospective students
• A positive attitude, patience, and a customer-centric approach to handling calls